How to use Macgo Windows Blu-ray Player trail version?

Windows Blu-ray Player provides the free trial product to all users without time limitation, so try all functions of the software if you like before purchasing.

1. Enter Macgo official website to download Windows Blu-ray player.

2. Start software after installation, and click the "Cancel" button in the pop-up registration dialogue.

3. Play the film that you want to watch.

The only limitation of the trial version is the watermark in the middle of the picture when you play Blu-ray movie. It will disappear when you play other format videos.

How to play Blu-ray movies on Windows?

There are three methods to realize Blu-ray movies playback on Windows.

First one, you should prepare a Blu-ray Disc and an external Blu-ray drive with a USB connection. The USB should be above 2.0 and the transferring speed as fast as possible. Or there is a Blu-ray ISO image file in your computer. The last one, there should be a Blu-ray video folder in your PC.

Why does the video keep freezing 4-5 seconds when I try to play a Blu-ray film?

When begin to playback Blu-ray films, about 4-5 seconds are needed to remove the Blu-ray protection with network. After the decryption, internet connection will not be required anymore. Please let us know which country you come from, because our network servers have only been placed in United States until now. In some other areas, the link to network needs a longer time. We will increase the number of servers in other regions as soon as possible to enhance the networking speed in different countries.

Why is the Blu-ray films playback unsmooth?

If the Blu-ray films are played unsmoothly, please follow these steps.

1. Run Windows Blu-ray Player, and tick the "Performance Test" under the "Help" menu.

2. Play the Blu-ray film and wait processing for a couple seconds.

3. Then the "Performance Test" dialogue will pop up, which shows the "Device I/O speed rate".

4. Please snapshot the dialogue and send it to us by email.

What to do when it fails to play?

Please get the log file and sent it to us via support email. Do it as follow:

1. Run Mac Blu-ray Player, and click on 'Debug Mode' from Help menu.

2. Play the disc.

3. Wait a moment and several files will be created on your desktop.

4. Find the log file and send it to us.

How to deal with the unusual playback, for instance, the sound problem, unclear picture, unsmooth playback, etc?

First of all, make sure your Blu-ray drive is connected to the network, and then play the Blu-ray Disc. Find the “Debug mode” in “Help”, and intercept a part of video file from the disc with unusual playback. Get this file as below:

1. Run Mac Blu-ray Player, tick 'Debug Mode' from Help menu.

2. Play the Disc.

3. Wait a moment and several files will be created on your desktop.

4. Upload the .m2ts file (about 50MB) to http://www.filedropper.com, then send the uploaded link and send log file to us by email.

What is your Refund Policy?

Mac Blu-ray Player Software is provided as a trial version to download directly from our Website. By using this 'try-before-you-buy' version, you can make sure that if it is compatible with your computer systems and satisfy all of your requirements before purchasing the full version.

All sales are final. Once the registration details and download instructions are issued, they cannot be cancelled. Exceptions to the refund policy are handled on a case-by-case basis and only granted when emergency or extenuating circumstances exist.

Unaccepted Circumstances

We generally do not refund or exchange products in these circumstances:

1) You purchased the so-called "wrong" product, and you purchased the "right" product from other company.

2) You changed your mind after placing an order.

3) You requested for a refund for technical issues, but never provided any assistance to our support team with any detailed description of the problem.

4) You failed to receive the registration code for the product, and didn’t try our "Registration Code Retrieval" wizard.

5) You don’t have a Blu-ray drive.

6) You cannot connect to the network.

Accepted Circumstances

1) You’ve been double charged due to the system problem of the third party payment platform.

2) The product has fatal technical problems, and our technical support team failed to provide a fix or work-around within one month.

3) You never received the registration code of the product from us, and even failed to retrieve the code from our "Registration code Retrieval" wizard or got no response from our support team after reporting this to us. Once your refund is issued, please:

1) Uninstall the software and remove it from your computer.

2) Destroy the Disc and uninstall the software from your computer if you purchased a CD version of product.

How to update Windows Blu-ray Player? Is it free to update?

Macgo Windows Blu-ray Player supports automatical updates when your computer or laptop connects to the Internet. There will pop up a notification to remind you to update if a new version is released. The update is totally free lifetime for any user who has purchased the product.

How many times are there for Macgo registration code activation each year?

Each year there are five times for Macgo registration code activation. If outnumbered, it will present a tip "Registration failed. Your registration code activation limit is reached." The registration code purchased from our website can only be used by the purchaser him/herself. Please do not leak or give the registration code to others.

Accidentally deleted the Mac Blu-ray Player, but do not want to purchase it again. What to do now?

As long as purchased the Mac Blu-ray Player, you can download it again from Macgo official website if you delete or meet some problems and need to reinstall. The registration code will be automatically registered after your installation. Just double click to run it.

Can Windows Blu-ray Player play Blu-ray discs if declined to update when prompt?

No, you may not be able to watch Blu-ray Disc if declined to update Windows Blu-ray Player. It needs update because the AACS key requires periodical updates for content protection. Blu-ray Discs have adopted AACS (Advanced Access Content System) to protect the digital content. AACS keys are required to play some Blu-ray Discs titles.